Service & Support

 

The Avidex Support Services Group consists of highly trained and certified technicians, engineers, coordinators and managers, who all work together to provide you and your organization with the best possible customer support.  Utilizing state-of- the-art technology, the Support Services Group ensures a truly professional experience in obtaining Audio Video service solutions.  Whether you require a Global Maintenance & Service Support Agreement, or a time and materials solution, Avidex is committed in being your partner and providing your organization with exceptional service.

You’ll find peace of mind knowing that the technical engineers who built your system are available at a moment’s notice to fully support you.  The Avidex Support Services Group offers a wide range of customized solutions to fit your every need:

  • Technical Certification Standard
  • Flex Support™ Program
  • Global Maintenance and Support Services
  • On-Site Technical Support Specialists
  • Time and Materials Support

The Help Desk is available for our Flex Support and Global Maintenance & Support Services clients, Monday through Friday, 24 hours a day.  Customers can log and request support services through this convenient channel.

The Technical Application Center provides a centralized problem analysis and troubleshooting for our Maintenance and Support Agreement clients who require support beyond our HelpDesk services.  The Technical Application Center can remotely monitor clients’ systems while providing technical support for video and audio conferencing.

The Field Support Service Group consists of the best manufacture-trained and certified technicians, engineers, and design engineers who are responsible for resolving your audio visual concerns in the field.

Technical SupportNext Steps For Getting In Touch

To discuss the system and product support options that are the best solution for your organization please contact us:

Avidex Seattle/Bellevue: 800.798.0330 13555 Bel-Red Road, #226, Bellevue, WA 98005

Avidex Northern California: 800.497.7104  6100 Stewart Ave Fremont, CA 94538