Skip to main content

Blog

INNOVATION BLOG

  • How Enterprise AI will Change Unified Communications
    How Enterprise AI will Change Unified Communications

    Enterprise AI is changing and challenging organizational landscapes all around the world. As AI intersects with AV integration and especially unified communications, what should you know to be on top of your game and ability to stay ahead? In a sector like UC which is so ripe for disruption, the value of understanding how AI is reshaping things is becoming exponentially more valuable. Let’s take a look at a few keys that can help you in the future.

     

    The Current Situation

  • The Patient Journey, Technology, and the Waiting Room
    The Patient Journey, Technology, and the Waiting Room

    As a recap in case you missed the beginning of this series, a patient journey map has two lines.  One line is the patient’s expected level of satisfaction.  This is the base level of expectation of what they feel a normal patient experience entails.  The second line contours the experience itself.  This line typically goes up and down throughout the patient journey, many times above the level of expectation, and many times dropping below gradually, or sometimes suddenly before returning.  These are called cliffs, and many times the patient careens off of these cliffs into a ravine of dissat

  • Journey Mapping, Technology, and the Patient Experience
    Journey Mapping, Technology, and the Patient Experience

    Journey mapping has become a very popular exercise across several industries, including manufacturing, services and yes, you guessed it, healthcare. Journey mapping is much more than a buzzword or a fad however. It is an essential part of developing a superior patient experience. In fact, your practice or facility may have already or be in the process of creating a map of your patient journey.

    As a quick overview for the uninitiated-

  • It’s Good to be an Organ “Droner”
    It’s Good to be an Organ “Droner”

    Drones are everywhere. Applications range from military use for fighting terrorists to aerial photography to recreational use by hobbyists and even Amazon has announced it would like to start using them for package delivery. Imagine being able to deliver packages in dense urban areas without having to worry about traffic or parking. Now imagine that instead of delivering your nephew’s birthday present, the drone is delivering something much more critical…medical care.

    Before you scoff at the idea, let me share a quick scenario.

Request a Consultation

Get in Touch!

Call us at 800.798.0330
or complete the form below and we'll respond in 1 business day or less.

Mon - Fri : 9 a.m. - 5 p.m.

Need to submit a Service Ticket?

Required field
Preferred Method of Communication
How do you prefer to be reached?