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  • The Patient Journey, Technology, and the Waiting Room

    As a recap in case you missed the beginning of this series, a patient journey map has two lines.  One line is the patient’s expected level of satisfaction.  This is the base level of expectation of what they feel a normal patient experience entails.  The second line contours the experience itself.  This line typically goes up and down throughout the patient journey, many times above the level of expectation, and many times dropping below gradually, or sometimes suddenly before returning.  These are called cliffs, and many times the patient careens off of these cliffs into a ravine of dissat

  • Journey Mapping, Technology, and the Patient Experience

    Journey mapping has become a very popular exercise across several industries, including manufacturing, services and yes, you guessed it, healthcare. Journey mapping is much more than a buzzword or a fad however. It is an essential part of developing a superior patient experience. In fact, your practice or facility may have already or be in the process of creating a map of your patient journey.

    As a quick overview for the uninitiated-

  • It’s Good to be an Organ “Droner”

    Drones are everywhere. Applications range from military use for fighting terrorists to aerial photography to recreational use by hobbyists and even Amazon has announced it would like to start using them for package delivery. Imagine being able to deliver packages in dense urban areas without having to worry about traffic or parking. Now imagine that instead of delivering your nephew’s birthday present, the drone is delivering something much more critical…medical care.

    Before you scoff at the idea, let me share a quick scenario.

  • The ED Epidemic (and what to do about it)

    Nationwide, the epidemic of Emergency Departments (Emergency Rooms) being used as “primary care” by patients who don’t necessarily require emergency care has been on the increase for years. Although it varies from state to state, there are a number of variables that contribute to these occurrences. However, in all cases, an over-crowded ED can translate into ED physicians becoming a more limited resource. It goes without saying that any patient seeking care for a non-emergent event potentially procures the physicians’ time away from patients with potentially life-threatening conditions.

  • The Advantages of Telepsychiatry

    If you are a technology manager in a healthcare facility, one organization that should be on your radar is the American Telemedicine Association (ATA), whose stated mission is to help “transform healthcare by improving the quality, equity, and affordability of healthcare throughout the world.”

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