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  • The Patient Journey, Technology, and Aftercare
    The Patient Journey, Technology, and Aftercare

    As a recap in case you missed the beginning of this series, a patient journey map has two lines.  One line is the patient’s expected level of satisfaction.  This is the base level of expectation of what they feel a normal patient experience entails.  The second line contours the experience itself.  This line typically goes up and down throughout the patient journey, many times above the level of expectation, and many times dropping below gradually, or sometimes suddenly before returning.  These are called cliffs, and many times the patient careens off of these cliffs into a ravine of dissat


  • Campus Security: How AV Installations can be Used to Keep Students Safe
    Campus Security: How AV Installations can be Used to Keep Students Safe

    In the wake of recent events, school safety and security has never been more important. School officials are turning to AV installations and are getting creative when improving physical school security. With demand and security budgets increasing, here is how AV integrators can work with clients to improve safety on K-12 campuses.

    Starting Point for Physical School Security


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