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Service & Support

Service & Support


You can’t afford to let your AV systems affect your organization's ability to run collaboratively, efficiently, and effectively. The Avidex Client Success Group consists of technicians, engineers, administrators, and managers all working together to provide you and your organization with the best possible customer support. Avidex has a comprehensive portfolio of service and support options to fit your organization’s needs and budget to best protect your audio visual investment.

Global Maintenance & Support Services

We offer Maintenance and Support Agreements tailored to your organization’s unique AV environment including proactive support (preventive maintenance), reactive support (prompt on-site service response time), and complete equipment support.

Flex Support

A pre-pay solution, allowing clients to take advantage of discounted labor rates and equipment cost by purchasing bundled points. Points may be used for on-site service, remote support, or managed services. Simply add more points as needed, to ensure flexible support when you need it.

Technical Certification Standard

Cover your existing (non-Avidex installed) integrated AV solutions under this service and support option. Avidex will certify and guarantee the ongoing functionality of your integrated system.

Time and Material

Engage our Field Support Group or Service Center, as needed – with no upfront investment.

Managed Services

Full-time, part-time, or hourly on-site Technical Support Specialist consists of the best manufacturer-trained and certified technicians to manage the day-to-day operation, maintenance, and coordination of your integrated AV, UC, and IT systems.

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24/7 HELP DESK with guaranteed response times, troubleshooting, programming support, and ticket tracking.

TECHNICAL APPLICATION CENTER provides a remote monitoring, technical support, centralized problem analysis, and troubleshooting.

FIELD SUPPORT SERVICE consists of the best manufacturer-trained and certified technicians, providing on-site troubleshooting, problem resolution, customer training, preventive maintenance, and systems certification.

MANAGED SERVICES technical support resources located on-site to provide you with a range of customizable managed service options. Learn More

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