- Project Profile -
Reliable Audiovisual Solutions Empower Transparent Public Health Governance at Spokane Regional Health District
Project Overview
The Spokane Regional Health District (SRHD) plays a vital role in promoting wellness and well-being for residents across Spokane County. Their headquarters in downtown Spokane hosts frequent Board of Health meetings, training sessions, and community events in an auditorium that also serves as a public meeting space.
Over time, SRHD’s existing broadcast and AV infrastructure had become unreliable and outdated—some equipment dated back nearly 15 years. The team needed a modern, easy-to-use, and reliable solution to support both in-person and livestreamed meetings, while enabling seamless flexibility for different user groups.
Through the Washington State Department of Enterprise Services (DES) Master Contract, SRHD partnered with Avidex to modernize their boardroom and auditorium AV systems in a way that balanced functionality, usability, and budget efficiency.
The Challenge
The original audiovisual system had reached its end of life, and ongoing reliability issues were more than just technical setbacks—they disrupted transparency and made it difficult for the community to engage in vital health discussions. Persistent hardware failures during live meetings, livestream interruptions from faulty components, complicated controls that demanded specialized staff, and the lack of flexibility to adjust the modular room layout all created significant barriers to effective communication and participation.
Everything we were using was at least 15 years old. Our TriCaster, which we use to host the live stream, was being cooled by a desk fan....and every morning I was setting up, something new was breaking. - Kristian Anderson, Video Production Specialist, SRHD
The Solution
Avidex designed and implemented a comprehensive AV system refresh in two budget-friendly phases to address SRHD’s evolving needs. The solution centered on creating a versatile and intuitive environment that could easily support both Board of Health meetings and community events.
Solutions for Every Space
Avidex reimagined SRHD’s auditorium as a flexible, technology-rich space designed to support a wide range of meeting types—from formal Board of Health sessions to public forums and community training events. The room’s modular table layout allows staff to quickly reconfigure seating arrangements to suit the purpose of each gathering, while an adjacent control room provides easy oversight of all AV systems. At the heart of the design is an intuitive Q-SYS control interface, programmed with preset modes for different use cases that adjust audio, video, and lighting settings with a single touch.

The space is equipped with a new high-brightness projector and dual 98-inch Samsung displays, ensuring clear, high-definition visuals from every seat. These displays enhance presentations, video conferences, and live broadcasts, providing an engaging experience for both in-person and remote audiences.

To ensure clear communication, Avidex integrated Shure wireless microphones and table-mounted conferencing units paired with QSC processing for seamless sound reinforcement. The new system eliminates feedback issues and ensures every speaker can be heard with clarity, whether addressing the board or the public.

For public transparency and hybrid participation, the auditorium now utilizes a NewTek TriCaster broadcast system with four PTZ cameras. This setup allows staff to easily switch between camera views and manage live video feeds, providing reliable, professional-grade streaming that connects SRHD’s work to the broader community.

Design-Build Under WA State DES Contract
The WA State DES Master Contract streamlined procurement, eliminated competitive bidding delays, and guaranteed project pricing aligned with state contract rates.
Learn More About Utilizing DES
The Outcome
Avidex’s specialists partnered with SRHD staff at every stage, guiding the process from initial design to final deployment. By offering a dedicated point of contact, Avidex ensured open, reliable communication, making it easy for SRHD to get answers and updates throughout installation, in-depth training, and ongoing post-deployment support. This collaborative approach created a seamless experience, empowering SRHD’s team to confidently manage and utilize their new audiovisual technology from day one.
The upgraded system has transformed SRHD’s boardroom into a modern, reliable, and accessible environment that enhances both functionality and community engagement. Livestream setup, once a multi-hour task, now takes only minutes, allowing meetings to start quickly and smoothly. Board members experience clearer audio and visuals that improve participation and focus, while Avidex’s responsive support during installation and launch ensured seamless adoption. Overall, the enhanced audiovisual system not only simplifies daily operations but also strengthens transparency and public trust by making every Board of Health meeting more accessible to the community.
They were so helpful and helping me navigate our own systems internally because I didn't know what the rules were. I didn't know what was required or expected, and they were also extremely flexible. I had one point person during the entire install. One person I could talk to, what they were doing during the install, and then, training afterwards. - Kristian Anderson, Video Production Specialist, SRHD
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