360° On-Site Service and Support

Augment Your Team With Our Experts


Supporting diverse AV and UC solutions can be a complex task, straining internal resources, causing costly downtime, and impeding time-to-value for your systems investment.

Audiovisual Support When you need it most


When you choose Avidex 360° On-Site Support you're choosing to empower your team and business with proven expertise and personalized support from Avidex staff.  

Our dedicated technical experts work on-site at your organization to supplement your IT and AV staff to provide technical managed services and support, preventive maintenance, equipment repair, training, and event preparation to ensure a seamless support solution to help you meet your business objectives.

Data Center Tech

Service Assurance

Never wait on a dispatched service call. Your on-site technician is immediately available to troubleshoot, diagnose, and perform system repairs for the most efficient resolution and increased system uptime.

Service and Support-iStock-918348414

Personalized Support

Working alongside your team, our on-site technician will become thoroughly familiar with your unique processes, requirements, and challenges for optimal results.


Opex/Flexible Billing

Flexible monthly, quarterly, or annual billing options allow for easy operational budgeting and predictability you can trust.

Avixa Icon

Certified Expertise

All Avidex 360° Support team members complete ongoing manufacturer/industry training, earn technical certifications and follow AVIXA standards. We'll assign your on-site resource with your specific technology and goals in mind.

360 Service Man 2

Consistent and Reliable

Our on-site resources are full-time Avidex employees, alleviating the need to recruit, train, and develop new resources. We can offer 0% service gaps with positions backfilled by a certified Avidex team member.

360 Serivce Man 1

Award-Winning Team

Our on-site resources are backed by the entire Avidex team, including the 360 Service Help Desk, programmers, and design engineers for additional support and guidance.


Avidex on-site resources are available for annual engagements, bringing highly customized and specialized skills to your organization.

Avidex technicians are an extension of your team, understanding your unique culture, goals, technology configurations, and challenges, as well as your staff's strengths and limitations. This means that your on-site technician can help you avoid audiovisual issues before they arise, so you focus on your core business. Your dedicated technician will coordinate the resources necessary to perform a wide variety of activities.

Rally LS Medium Conference Room  BTY Single Speaker BTY3 (1)


AV Equipment and Support

  • Proactively troubleshoot, diagnose, and resolve audiovisual system issues

  • Provide on-site repair or manage the RMA process

  • Conduct periodic preventive maintenance

  • Check-in/out AV production equipment

  • Set-up and break down AV equipment for meetings and events


Training and End-User Support

  • Consult with your internal users to best support their meeting/presentation needs

  • Conduct AV operational training for your staff

  • Provide AV meeting operation/support


Analytics and Reporting

  • Maintain system data and provide usage reporting and analytics

  • Conduct periodic business reviews
"We are extremely happy with our partnership with Avidex for on-site support services. Avidex offers us 24/7 technical support, flexibility for staff augmentation and budget planning, and the advantage of working with an extended team with collective technical knowledge with valuable vendor relationships for added support. With scalability, talent acquisition, and coverage for PTO or sick days, Avidex helps us provide uninterrupted support to meetings and individual users, thus eliminating the stress that otherwise would fall on the rest of the team. I confidently recommend Avidex’s excellent on-site technical support services."
Senior Manager, Communication Technologies, Technology, And Digital Solutions

How can we help?

Connect with one of our audiovisual experts and start creating an unforgettable AV experience today!

Get In Touch