|Help Desk Support
|Priority Call Response Time SLA
|Priority On-Site Response Time SLA
2 Business Days
1 Business Day
4 Business Hours*
|with Default Detect and Reporting
|with Fault Diagnosis and Troubleshooting
|Annual Preventative Maintenance and Reporting
|RMA Management of OME Hardware
|AV Solution and Analytics and Reporting
|Assigned Service Management with Escalation Access
|Remote Management of Device Firmware, Configurations, and Changes
|On-site AV Assurance Technician
|Mission-Critical Device Loans
360° SERVICE™ SOLUTIONS
Sustained AV support is engrained into our award-winning integration process.
Support Your Investment with AV Managed Services
Our 360⁰ Managed Service™ portfolio provides the best manufacturer-trained and certified industry professionals to support your audiovisual needs after we’ve connected the last cable. No matter your coverage level, our 360° Service™ team delivers unparalleled AV support with reduced downtime, through data reporting, and usage analytics.
Advance Your Business with AV Managed Services
- Reduce time spent on system updates, repairs, and logistics
- Enhance system RoI and user engagement
- Gain business intelligence with system reports and analytics
- Increase technology uptime
- Ensure reliability of mission-critical assets
- Improve system performance and lifespan
- Experience worry-free preventive maintenance
- Utilize system certified professionals as an extension of your team
- Management of the technology life cycle
Avidex Assure Remote Monitoring
Insights and Control for Confident AV Management
Avidex Assure remote monitoring service provides 24/7 real-time status & monitoring of all your AV systems, saving your team valuable time and resources.
- Increase System Uptime and Control
- Receive Actionable Business Intelligence
- Maximize System Value
- Available On All Service Level Agreements
Choose Your Support Level
Avidex offers flexible support and managed service options to suit your organization’s AV roadmap. Every level of 360⁰ Managed Service Coverage includes Help Desk Support, Annual Preventive Maintenance and Reporting, and Remote Fault Detection and Reporting.
Our Advanced and Elite levels provide a quicker guaranteed response time, AV analytics, and assigned service management.
The Elite service level is a total package of support with remote management of device firmware and emergency loans on business-critical equipment.
Contactless AV Support
Avidex offers contactless remote AV support to keep your AV systems online and operational. Our certified and experienced 360° Help Desk Specialists and technicians can diagnose, troubleshoot, and restore your AV systems and rooms to full operation without the need for an on-site visit.
- Preventive Maintenance
- System Health Checks
- Break-Fix & Troubleshooting
Have rooms or systems not covered by your Avidex 360° Service Level Agreement? No problem, we offer our contactless AV support at competitive rates, in 15-minute increments to keep your audiovisual systems working and on budget.
On-Site AV Support
Keep your audiovisual systems in optimum working condition and avoid unnecessary downtime with an Avidex 360° On-Site Support agreement.
Avidex provides trained and certified on-site technicians available full-time and on-site as an extension of your team for technical support, preventive maintenance, equipment repair, training, and event preparation for a seamless support solution.
Client Success Management
Proactive Support for Healthcare Clients
Avidex provides Client Outcomes Management support for our healthcare interactive patient engagement system clients. Our team is made up of healthcare industry professionals with backgrounds in nursing, technology, patient education, and patient experience. Our aim is to maximize your hospital’s return on investment by helping you move the needle on the patient outcomes and satisfaction measures that matter most.