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Onsite AV Support and Staff Augmentation 

Supplement your IT and AV staff to provide technical managed services and meeting production support.

Support your IT Team with a Dedicated AV Expert 

Supporting a mix of audiovisual and unified communications platforms across rooms, campuses, and remote locations can quickly become overwhelming—draining internal IT and facilities teams, increasing the risk of costly outages, and slowing the time it takes for your organization to see real value from its technology investment. Avidex solves this by augmenting your team with experienced technical professionals.

Service Assurance

Your on-site technician is immediately available to troubleshoot, diagnose, and perform system repairs.

Data Center Tech

Personalized Support

Working alongside your team, our on-site technician will become thoroughly familiar with your unique processes, requirements, and challenges for optimal results.

Opex Staffing Model

Our onsite resources are full-time Avidex employees, so you don’t have to spend time and budget recruiting, training, or developing new staff. You get the flexibility of contractor labor with the consistency of certified Avidex team members.

opex

Flexible Contract Terms and Billing

Flexible 6 or 12-month contract terms. Monthly, quarterly, or annual billing options, 

flexible spending

Who Outsources Their Onsite AV support?

Enterprise Offices

Healthcare Systems

Event-Heavy Headquarters

 

Large Campuses

"We are extremely happy with our partnership with Avidex for on-site support services. Avidex offers us 24/7 technical support, flexibility for staff augmentation and budget planning, and the advantage of working with an extended team with collective technical knowledge with valuable vendor relationships for added support."
RUBEN M.
Senior Manager, Communication Technologies, Technology, And Digital Solutions

360° SERVICE ON-SITE
COVERAGE & BENEFITS

Avidex on-site resources bring highly technical and specialized skills to supplement your organization.

Avidex technicians are an extension of your team, understanding your unique culture, goals, technology configurations, and challenges, as well as your staff's strengths and limitations. This means that your on-site technician can help you avoid audiovisual and meeting challenges before they arise, so you focus on your core business. Your dedicated technician will coordinate the resources necessary to perform a wide variety of activities.

Rally LS Medium Conference Room BTY Single Speaker BTY3 (1)
idea

 

AV System Support

  • Proactively troubleshoot, diagnose, and resolve audiovisual system issues
  • Provide on-site repair or manage the RMA process
  • Conduct periodic preventive maintenance
  • Check-in/out AV production equipment
  • Set-up and break down AV equipment for meetings and events
360support

 

Meeting & End-User Support

  • Provide operational meeting, event, and end-user support
  • Consult with your internal teams to ensure their meetings and presentations run smoothly
  • Conduct AV end-user training for your staff


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Analytics and Reporting

  • Maintain system data and provide usage reporting and analytics with Avidex Assure Remote Monitoring
  • Conduct periodic business reviews to review metrics to support business efficiency and data-driven decisions
 

How can we help?

Connect with one of our audiovisual experts and start creating an unforgettable AV experience today!

Get In Touch