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Design, Integration & Pro Services

Design Integration & Professional Services

One of Avidex's greatest strengths is our award-winning, certified, and highly skilled Professional Services team. We take a consultative approach to all our projects by listening to your challenges, goals, and requirements while taking into consideration your unique spaces and budget. Our deep understanding of AV technology, trends, and partnerships with leading audio visual manufacturers allows us to explore and present options as we develop a custom solution to achieve your desired audio visual experience. Our goal is to create easy-to-use, highly functional, and integrated audio visual solutions for an exceptional unified communications project experience. Our Professional Services team is dedicated to seeing your project through from strategy and scope, to design and implementation, and training and support.

Design & Engineering

Involving the Avidex design team early in the process ensures that your AV system will integrate properly within the design space, saving time and money. System design and engineering is a critical beginning step in the success of your audio visual implementation. Every Avidex project, big and small, starts with system design and engineering where all aspects are considered: technical, architectural, environmental, budgetary, workflow, and future expansion.

During the engineering and CAD phase, we take all of the approved concepts and put them onto paper to form the facilities and technical documents required to properly build the AV systems and infrastructure. Understanding how components are integrated and work as a singular, fluid system is what we do best. Our product knowledge allows us to integrate each individual component to a design in the most optimal and efficient manner.

Project Management

Project management is essential for the successful planning, installation, and integration of any audio visual or unified communication solution. Our PMP certified Project Managers follow proven industry standards to oversee your entire project from start to completion, including defining the work, building and managing the implementation plan, managing risk, overseeing project documentation, ensuring the quality of workmanship, and keeping an eye on the daily project metrics to ensure that project completion dates and cut-overs are met. Your dedicated Project Manager will work closely with your project team to deliver your project on time, on budget and to ensure clear communication throughout the life of the project.


Avidex implementation teams are among the most competent, dedicated, highly trained professionals in the industry. Avidex is dedicated to ongoing training and certification to keep our teams at the forefront of best practices and technology. Our team holds the highest technology credentials and have years of experience in all aspects of technology integration. Our dedication to client satisfaction can be seen through our extreme attention to detail and passion for quality and excellence with every installation.

In addition, Avidex maintains dedicated fabrication facilities to assure that the AV and UC systems we design are delivered with the highest quality. These facilities give Avidex the ability to stage, pre-test, configure and build complex and large systems in a controlled environment prior to final installation to assure predictable performance. Pre-fabrication ensures smooth engineering and minimizes the risks and timeframes associated with construction and on-site integration.


Avidex provides control system programming and touch panel design services to operate every critical system used in any of our audio visual experience solutions; no job is too small or too large. From our extensive experience in AV and Unified Communication system design, engineering, installation, and post-installation support, we understand the merging of AV and IT technologies. Avidex programmers are knowledgeable, experienced, and certified. Whether a project is simple or sophisticated, our goal is to provide our client with a system that is user-friendly, state-of-the-art, reliable, intuitive, and adaptable for future upgrades.

Documentation & Training

We work hard to take the intimidation out of audio visual and unified communication systems. Our goal is to ensure that our clients completely understand and will fully benefit from the features and functionality of their AV and UC solutions.

In the Documentation phase, we take all of the approved concepts and specifications and put them to paper in the form of detailed project technical documents. These may include

  • Systems Engineering and CAD Design Drawings
  • Architectural, Electrical & System Specifications
  • Functional, Performance & Installation Specifications
  • Equipment schedules, Project Reports & Cost Estimates
  • Equipment Operations Manuals


Avidex supports our clients with customized professional systems training classes that are designed to meet the practicality of your organization and your specific needs. Avidex provides professional systems training classes with the "End-User" audience in mind - executive management, system operators, administrative and technical support, or facilities managers. Advanced sessions for 'technical staff' or 'train the trainer' programs for support personnel are designed to fit your specific project requirements.

Service & Support

The Avidex Client Success Group has a wide array of support solutions designed to provide your organization with flexible, scalable service and support options from our comprehensive portfolio of services. Our Client Success Group consists of technicians, engineers, administrators, and managers all working together to provide you and your organization with premier technical support, customer service, managed services, and problem resolution. Whether you require a Time and Material solution, a Global Maintenance and Support Agreement, or a Managed Services solution, Avidex is committed to providing your organization with right support services and a better customer experience.

Service & Support
Managed Services

Our team continues to find innovative ways to use the new AV tools available to them for their presentations and collaborative meeting sessions.

After attending system training, our staff feels new confidence when presenting and expressed a noticeable increase in the effectiveness of communication and visual delivery of their message.

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Mon - Fri : 9 a.m. - 5 p.m.

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