Reduce the Burden on Internal Teams
Spend less time coordinating updates, repairs, service tickets, and support logistics. Managed AV Services help IT and AV teams focus on higher-value priorities instead of day-to-day troubleshooting.
Maximize ROI from Your AV Investment
Reliable systems get used more often and deliver greater value.
Turn AV Data into Business Insight
System reports and analytics provide visibility into room usage, performance trends, recurring issues, and support needs. These insights help your team make smarter decisions about maintenance, upgrades, and future investments.
Manage the Full Technology Lifecycle
Support your AV environment beyond installation. From daily service and performance optimization to upgrade planning and long-term strategy, Managed AV Services help keep your technology aligned with business needs.
Avidex Assure Remote Monitoring
Insights and Control for Confident AV Management
Avidex Assure remote monitoring service provides 24/7 real-time status & monitoring of all your AV systems, saving your team valuable time and resources.
- Increase System Uptime and Control
- Receive Actionable Business Intelligence
- Maximize System Value
- Available On All Service Level Agreements
Choose Your Support Level
Avidex offers flexible support and managed service options to suit your organization’s AV roadmap. Every level of 360⁰ Managed Service Coverage includes Help Desk Support, Annual Preventive Maintenance and Reporting, and Remote Fault Detection and Reporting.
Our Advanced and Elite levels provide a quicker guaranteed response time, AV analytics, and assigned service management.
The Elite service level is a total package of support with remote management of device firmware and emergency loans on business-critical equipment.
Contactless AV Support
Avidex offers contactless remote AV support to keep your AV systems online and operational. Our certified and experienced 360° Help Desk Specialists and technicians can diagnose, troubleshoot, and restore your AV systems and rooms to full operation without the need for an on-site visit.
- Preventive Maintenance
- System Health Checks
- Break-Fix & Troubleshooting
Have rooms or systems not covered by your Avidex 360° Service Level Agreement? No problem, we offer our contactless AV support at competitive rates, in 15-minute increments to keep your audiovisual systems working and on budget.
On-Site AV Support
Keep your audiovisual systems in optimum working condition and avoid unnecessary downtime with an Avidex 360° On-Site Support agreement.
Avidex provides trained and certified on-site technicians available full-time and on-site as an extension of your team for technical support, preventive maintenance, equipment repair, training, and event preparation for a seamless support solution.
Client Success Management
Proactive Support for Healthcare Clients
Avidex provides Client Outcomes Management support for our healthcare interactive patient engagement system clients. Our team is made up of healthcare industry professionals with backgrounds in nursing, technology, patient education, and patient experience. Our aim is to maximize your hospital’s return on investment by helping you move the needle on the patient outcomes and satisfaction measures that matter most.
