Maximize ROI
Derive Exceptional Value from Your Interactive System
Our aim is to maximize your hospital’s return on investment by helping you move the needle on patient outcomes and satisfaction measures that matter most. As the face of our company and the voice of our clients, your Outcomes Manager is your advocate and partner in your journey toward creating an optimal patient experience.
Fast-track to Better Outcomes
Client Outcomes Managers work to ensure that all our client hospitals are on the fast track to success by helping them:
- Develop a consistent approach to patient-specific education
- Augment existing strategies and craft new initiatives to improve KPIs
- Increase patient and family engagement in care
- Improve patient satisfaction to increase HCAHPS scores
- Increase staff efficiency in delivering patient education
- Empower patients to assume an active role in their safety
- Promote hospital services, amenities, and brand awareness
- Craft and deliver messaging and communications for patients
Video Content Management
We help you build an educational video library that meets your hospital’s needs for patient and family education and guide you through the renewal/replacement process. As new needs arise, we’ll help you search and review options from vetted content providers. We routinely share free content resources with our clients and can advise your hospital on how to create your own custom videos
Technical Support Liaison
Our Outcomes Managers serve as liaisons between your hospital and our technical support department. We can help you troubleshoot and remedy many common technical issues, plus educate you on root causes and ways to prevent recurrences. When opening a support ticket, we help you articulate the problem, ensure it is properly prioritized, and track it through to resolution.
Creative Consulting
Whatever your hospital’s goals and priorities are, there’s a way to use your interactive system to support the desired improvements. We can help you craft a special initiative using your interactive system as the keystone technology, or incorporate features and capabilities of your system to boost the impact of other projects and programs already in progress at your hospital.
Training and Guidance
We recognize that training is not a one-time event. Your Client Outcomes Manager will provide comprehensive training at the launch of your system as well as after upgrades or implementation of new features. We work with you to develop training plans that best meet the needs of your facility and develop customized materials for you, such as how-to videos, tip sheets, and video library guides.
96% Client Satisfaction
We Aim for 100%
In a 2021 Client Satisfaction Survey, 96% of the responding hospitals reported that they were satisfied or very satisfied with the responsiveness of their Outcomes Manager to requests for service, support, or information. No clients reported that they were dissatisfied.
