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360 Service | On-Site Support

360° Service™

On-Site Support

Meeting the Challenges
of the Modern Workplace

Supporting diverse AV and UC solutions can be a complex task, straining internal resources, causing costly downtime, and impeding time-to-value for your systems investment. Our dedicated technical experts work on-site at your organization to supplement your IT and AV staff to provide technical managed services and support, preventive maintenance, equipment repair, training, and event preparation to ensure a seamless support solution to help you meet your business objectives.

"We are extremely happy with our partnership with Avidex for on-site support services. Avidex offers us 24x7 technical support, flexibility for staff augmentation and budget planning, and the advantage of working with an extended team with collective technical knowledge with valuable vendor relationships for added support. With scalability, talent acquisition, and coverage for PTO or sick days Avidex helps us provide uninterrupted support to meetings and individual users thus eliminating the stress that otherwise would faff on the rest of the team. I confidently recommend Avidex's excellent on-site technical support services!"

RUBEN M.

Senior Manager, Communication Technologies,
Technology and Digital Solutions
Stanford Health Care
SERVICE ASSURANCE

Never wait for a service call to be dispatched, your on-site technician is immediately available to troubleshoot, diagnose, and perform system repairs for the most efficient resolution and increased system uptime.

HIGHLY-TRAINED & CERTIFIED

All Avidex 360° Support team members complete ongoing manufacturer/industry training, earn technical certifications, and follow AVIXA standards. We'll assign your on-site resource with your specific technology and goals in mind.

PERSONALIZED SUPPORT

Working alongside your team our on-site technician will become thoroughly familiar with your unique processes, requirements, and challenges for optimal results.

CONSISTENT & RELIABLE

Our on-site resources are full-time Avidex employees, alleviating the need to recruit, train, and develop new resources. We can offer 0% service gaps with positions backfilled by a certified Avidex team member.

OPEX/FLEXIBLE BILLING

Flexible monthly, quarterly, or annual billing options allow for easy operational budgeting and predictability you can trust.

AWARD-WINNING TEAM

Our on-site resources are backed by the entire Avidex team, including the 360 Service Help Desk, programmers, and design engineers for additional support and guidance.

360° Service On-Site
Coverage & Benefits

Avidex on-site resources are available for annual engagements, bringing highly customized and specialized skills to your organization. Avidex technicians are an extension of your team, understanding your unique culture, goals, technology configurations, and challenges, as well as your staff's strengths and limitations. This means that your on-site technician can help you avoid audiovisual issues before they arise, so you focus on your core business. Your dedicated technician will coordinate the resources necessary to perform a wide variety of activities including:

AV EQUIPMENT SUPPORT
  • Proactively troubleshoot, diagnose, and resolve audiovisual system issues
  • Provide on-site repair or manage the RMA process
  • Conduct periodic preventive maintenance
  • Check-in/out AV production equipment
  • Set-up and break down AV equipment for meetings and events
TRAINING & END-USER SUPPORT
  • Consult with your internal users to best support their meeting/presentation needs
  • Conduct AV operational training for your staff
  • Provide AV meeting operation/support
ANALYTICS & REPORTING
  • Maintain system data and provide usage reporting and analytics
  • Conduct periodic business reviews

How Can We Help?

Request a Consultation

Get in Touch!

Call us at 800.798.0330
or complete the form below and we'll respond in 1 business day or less.

Mon - Fri : 9 a.m. - 5 p.m.

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