| Essential | Advanced | Elite | |
|---|---|---|---|
|
New |
New 19 per/mo |
New 49 per/mo |
|
| Support* | |||
| Call Center Availability | |||
| Technical Support Availability | |||
| Call Response Time SLA | |||
| On-Site Response Time SLA | |||
| Remote Monitoring*** | |||
| with Fault Detection | |||
| with Fault Detection, Reporting, and Troubleshooting | |||
| Additional Services | |||
| Repair or Replacement of Defective Hardware** | |||
| On-site Service Assurance Technician | |||
| Expedited Advance Replacement of Critical Devices (Subject to product availability and additional fees). | |||
| Annual Preventative Maintenance and Report (to be scheduled by Avidex) | |||
| AV Solution and Analytics and Reporting*** | |||
| Management of Device Configurations, and Changes*** | |||
360 Managed ServicesTM Support Plans
Avidex offers flexible support and managed services options to suit your organization’s needs, budget, and AV roadmap.
Right-Fit AV Support
With the right service strategy in place, IT teams can reduce downtime, resolve issues faster, extend the life of their systems, and create a more consistent experience across meeting rooms, classrooms, training spaces, and collaboration environments. Avidex 360° Service supports that goal through 24x7x365 Help Desk support, on-site managed services, and remote monitoring designed to keep AV environments performing with less burden on internal teams.
* Standard Business Hours in Local Time
** Excluding end of life (EOL) products as determined by the manufacturer. Other product exclusions may apply as determined by Avidex.
*** Requires internet access and implementation capable hardware and software applications.
Protect Your Investment
Connect with one of our audiovisual experts to setup a support plan with Avidex!
Contact UsGet in Touch!
Call us at 800.535.2459 or
complete the form below and
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Mon - Fri : 9 A.M. - 5 P.M.
Frequently Asked Questions
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Which Avidex 360° support level is right for my organization?
The right Avidex 360° support level depends on how critical your AV systems are, how quickly your team needs support, and whether you need basic coverage, advanced monitoring, or a more comprehensive managed service model.
Essential may fit organizations that need standard business-hour support, while Advanced and Elite are designed for teams that need faster response times, broader availability, analytics, service management, or support for business-critical spaces.
A consultation can help determine the right level based on your rooms, users, technology environment, and uptime requirements.
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How does Avidex 360° Managed Services help reduce AV downtime?
Avidex 360° Managed Services helps reduce AV downtime through a combination of remote monitoring, Help Desk support, preventive maintenance, fault detection, reporting, and response-time SLAs.
With Avidex Assure, supported systems can be monitored in real time, helping teams identify issues sooner, troubleshoot remotely when possible, and reduce the need for unnecessary on-site visits.
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What is included in Avidex 360° Managed Services?
Avidex 360° Managed Services can include Help Desk support, preventive maintenance, remote fault detection and reporting, AV analytics, remote troubleshooting, on-site response, and service management depending on your selected support level. The goal is to help your organization reduce downtime, extend system life, and give your IT or AV team a more reliable way to support collaboration spaces at scale.