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Remote Monitoring & Management Built for DIRECTV Dealers

Reduce truck rolls, improve uptime, and resolve issues faster with Avidex Assure. Purpose-built remote monitoring and management for DIRECTV COM3000 systems from a trusted, authorized DIRECTV dealer.

Watch Our Demo Webinar
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Reduce Truck Rolls. Increase Uptime. Improve Customer Satisfaction.

Avidex Assure empowers DIRECTV dealers to proactively monitor customer systems, identify issues before they become outages, and resolve many problems remotely without dispatching a technician. Built by a fellow DIRECTV Authorized Dealer and trusted on every system we deploy, Assure helps service teams operate more efficiently while delivering a better customer experience.

Turn Reactive Service Into Proactive Support

Proactive System Monitoring

Gain visibility into system status, performance, and health before issues impact customers.

Remote Diagnostics

Quickly identify the source of system issues without an on-site visit.

Remote Issue Resolution

Resolve many common service incidents remotely, reducing technician dispatches.

Faster Response Times

Address issues sooner and shorten time-to-resolution.

Operational Visibility

Monitor multiple customer locations through a centralized platform.

Proactive System Maintenance

Perform routine system updates remotely to keep systems running smoothly.

Deliver More Service with Fewer Truck Rolls. 

Return on investment you can measure and your customers can feel.

With Avidex Assure, dealers can:

  • Lower service and delivery costs

  • Increase technician efficiency

  • Reduce system downtime

  • Support more customers with existing staff

  • Strengthen customer satisfaction and retention

 

 

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On-Demand Recording of Assure in Action

45 MINUTE DEMO/ WEBINAR-ON-DEMAND

Our Avidex experts provide a detailed demonstration of Avidex Assure's key capabilities as well as answer your questions, live. Join us to learn more!

  • Monitor multiple customer sites from a centralized dashboard
  • Identify potential service issues remotely
  • Connect directly to headend equipment and supported devices
  • Maintain a centralized record of service activity
  • Determine when an issue can be investigated remotely—and when a truck roll is actually necessary
  • Explore Assure's support models and subscription options

 

Watch our Demo Webinar

Choose the Support Model That Fits Your Business

 

Simple Deployment. Immediate Value.

Avidex offers 2 operational models to support your business needs. 

Avidex's low-cost deployment model combines installing a simple hardware component to existing systems with a straightforward annual Assure software subscription for ongoing monitoring. 

 

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Option 1: Avidex-Managed Monitoring

Let Avidex monitor your systems for you.

Our experienced Help Desk team actively monitors your deployed systems, identifies issues, and coordinates service actions with your support organization.

Ideal for dealers seeking a turnkey monitoring solution.

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Option 2: Self-Managed Monitoring

Avidex handles deployment, setup, and training; then your internal team manages ongoing monitoring and issue resolution.

You'll gain the benefits of Assure while maintaining complete operational control.

Ideal for dealers with established service teams.

Avidex Assure provides a single pane of glass for monitoring system health, performance metrics, alerts, and device status at-a-glance.

Direct Web Connect

Direct Web Connect enables secure remote access to every connected headend and device from anywhere.

Logs

Capture and monitor the device data relevant to your customers, enabling faster diagnostics, reporting, and troubleshooting.

The Tools for Better Support, All in One Platform

 

  • Monitoring Dashboard - Monitor all locations and devices from a centralized dashboard with real-time visibility into system status and performance, helping teams quickly see what's operating normally and where action is needed.

  • Direct Web Connect - Enables authorized users to remotely access connected headends and devices from virtually anywhere, providing immediate visibility and control when issues arise.

  • Customizable Logs - Track the device parameters, statuses, and operational metrics most important to your business, providing actionable insights and a more tailored monitoring experience.

 

Built by an authorized DircTV Dealer. Proven in the Field.

For decades, Avidex has delivered and supported complex communications and technology solutions. As an authorized DIRECTV dealer ourselves, we created Assure to solve the same operational challenges our own teams faced every day.

Today, Assure is deployed across our DIRECTV installations, helping us reduce truck rolls, gain operational efficiency, improve response times, and maximize customer satisfaction.

Now, DIRECTV has authorized Avidex to make this powerful platform available to fellow dealers.

✓ 50+ Years Industry Experience

✓ Authorized DIRECTV Dealer

✓ Installed on Every New Avidex DIRECTV Deployment

✓ Purpose-Built for COM3000 Environments

✓ Low-Cost Deployment Model

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Talk to an Avidex Expert

Discover how Avidex Assure can help your team lower support costs, improve uptime, and deliver a superior customer experience.

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