Healthcare Client Success Management

We are with you at every step

Start Your Journey to An Improved Patient Experience

Your Avidex Client Outcomes Manager Is Your Designated Partner in Success.

We provide proactive support with response times second to none. Your success with your interactive patient engagement system is our number one goal. We are industry experts, with in-depth knowledge of our solutions, best practices, and a wealth of creative approaches to help you achieve success.

Maximize ROI

Derive Exceptional Value from Your Interactive System

Our aim is to maximize your hospital’s return on investment by helping you move the needle on patient outcomes and satisfaction measures that matter most. As the face of our company and the voice of our clients, your Outcomes Manager is your advocate and partner in your journey toward creating an optimal patient experience.

Learn More by Reading Our Case Studies

Graphic depicting the relationship between rising HCAHPS scores and lowering hospital readmissions

Fast-track to Better Outcomes

Client Outcomes Managers work to ensure that all our client hospitals are on the fast track to success by helping them:

  • Develop a consistent approach to patient-specific education
  • Augment existing strategies and craft new initiatives to improve KPIs
  • Increase patient and family engagement in care
  • Improve patient satisfaction to increase HCAHPS scores
  • Increase staff efficiency in delivering patient education
  • Empower patients to assume an active role in their safety
  • Promote hospital services, amenities, and brand awareness
  • Craft and deliver messaging and communications for patients

Learn More by Reading Our Case Studies

Hand reaching to press play on a health video
Our Outcomes Manager has been a wonderful partner. She is incredibly responsive to our needs. She quickly turns around projects & meets all deadlines. I appreciate her friendly demeanor and her desire to help our bedside staff. She has been wonderful to work with!
Director
UNC Health
Our Avidex Outcomes Manager is a Rock Star who is always working to advance the patient experience at our hospital…He has been a huge support during the COVID crisis and a valuable member of our team. Thank you for all you do!
Director of Patient Experience
New York-Presbyterian Brooklyn Methodist Hospital
We are fortunate to have an extremely knowledgeable and patient Outcomes Manager. When working with our budget, she is fair and listens to the needs of our institution. Thank you for all the hard work that she does for our Veterans and us.
Assistant Chief of Learning Resources
VA Nebraska-Western Iowa Health Care
Our Outcomes Manager is a phenomenal representative for Avidex. She is consistent, always available, and willing to work with our team in any capacity.
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Nursing Administration
Sentara Virginia Beach General Hospital

Dedicated support

To Help Your Organization Improve Clinical Outcomes

Our healthcare team works collaboratively behind the scenes so that all clients benefit from our collective knowledge and skills.

Video Content Management

Video Content Management

We help you build an educational video library that meets your hospital’s needs for patient and family education and guide you through the renewal/replacement process. As new needs arise, we’ll help you search and review options from vetted content providers. We routinely share free content resources with our clients and can advise your hospital on how to create your own custom videos

Technical Support Liaison

Technical Support Liaison

Our Outcomes Managers serve as liaisons between your hospital and our technical support department. We can help you troubleshoot and remedy many common technical issues, plus educate you on root causes and ways to prevent recurrences. When opening a support ticket, we help you articulate the problem, ensure it is properly prioritized, and track it through to resolution.

Double Exposure of hands pointing at a chart and computer scree

Creative Consulting

Whatever your hospital’s goals and priorities are, there’s a way to use your interactive system to support the desired improvements. We can help you craft a special initiative using your interactive system as the keystone technology, or incorporate features and capabilities of your system to boost the impact of other projects and programs already in progress at your hospital.

Nurse smiling in front of team

Training and Guidance

We recognize that training is not a one-time event. Your Client Outcomes Manager will provide comprehensive training at the launch of your system as well as after upgrades or implementation of new features. We work with you to develop training plans that best meet the needs of your facility and develop customized materials for you, such as how-to videos, tip sheets, and video library guides.

Measuring Success

We help you track your system utilization and trend it with KPI data measuring your hospital’s progress toward your most important goals and priorities for improving outcomes.

Learn More by Reading Our Case Studies

Community

We facilitate opportunities to bring clients together - both virtually and in person - for mentorship, networking, and peer-driven learning. Webinars are conducted on specific patient-focused topics where system "super users" share their real-world experiences. These forums provide further insight and tips on gaining additional advocacy for the technology.  

Doctors on white background

System Customization

Client Outcomes Managers work closely with you to customize and optimize your system throughout the build process and beyond. We support you in the day-to-day administration of your system and offer expert guidance on workflows and design to ensure your interactive technology meets your hospital’s needs.

Female doctor pointing to a process chart

96% Client Satisfaction

We Aim for 100%

In a 2021 Client Satisfaction Survey, 96% of the responding hospitals reported that they were satisfied or very satisfied with the responsiveness of their Outcomes Manager to requests for service, support, or information. No clients reported that they were dissatisfied.

Learn More

Customer Satisfaction survey

Featured Project 

University of Maryland St. Joseph Medical Center

 

See how this hospital improved the patient experience through a recreational art program designed to create positive, memorable moments for patients during the COVID-19 pandemic.

Watch the presentation.

 

 

How can we help?

Learn more about how Avidex offers dedicated Client Outcomes Management Services to support our interactive patient engagement community.

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