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360° Service

360° Service™ Solutions

We understand that managing and maintaining diverse audiovisual and unified communications solutions can be a complex task. Avidex combines the best manufacturer-trained and certified industry professionals with a comprehensive managed services portfolio to manage and support our client’s complete audiovisual needs. The goal of our 360° Service™ team is to understand and deliver on your requirements for success.

THE RIGHT FIT

Avidex offers flexible support and managed services options to suit your organization’s needs, budget, and AV roadmap.

SERVICE ASSURANCE

Remote monitoring, diagnostic, and management capabilities ensure service uptime and performance, especially for critical rooms.

RETURN ON INVESTMENT

We’ll proactively manage your AV systems and provide insights on utilization, so you can focus on reaching your business objectives.

We Are Helping Our Clients Make Connections, Leverage Their Technology Investments, And Achieve Superior Outcomes.
360 Coverage

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Contactless AV Support

Avidex offers contactless remote AV support to keep your AV systems online and operational. Our certified and experienced 360° Help Desk Specialists and technicians can diagnose, troubleshoot, and restore your AV systems and rooms to full operation without the need for an on-site visit. 

  • Preventive Maintenance 
  • System Health Checks
  • Break-Fix & Troubleshooting


Have rooms or systems not covered by your Avidex 360° Service Level Agreement? No problem, we offer our contactless AV support at competitive rates, in 15-minute increments to keep your audiovisual systems working and on budget. 

On-Site Support

Keep your audiovisual systems in optimum working condition and avoid unnecessary downtime with an Avidex 360° On-Site Support agreement. Avidex provides trained and certified on-site technicians available full-time and on-site as an extension of your team for technical support, preventive maintenance, equipment repair, training, and event preparation for a seamless support solution.
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Advance Your Business with AV Managed Services

  • Reduce time spent on system updates, repairs, and logistics
  • Enhance system RoI and user engagement
  • Gain business intelligence with system reports and analytics
  • Increase technology uptime
  • Ensure reliability of mission critical assets
  • Improve system performance and lifespan
  • Experience worry-free preventive maintenance
  • Utilize system certified professionals as an extension of your team
  • Management of the technology life cycle
Managed Services
360° Service™ Solutions Brochure (PDF)

Connecting People Through Innovation

Avidex delivers innovative AV solutions that enable organizations and enterprises to collaborate, create, and share ideas through state-of-the-art audiovisual and unified communication technologies. Avidex is a PSNI Global Alliance affiliate and member of the Technology Services Industry Association (TSIA). We are the 5th largest AV integrator in the U.S. and a subsidiary of ITOCHU International, Inc., a Fortune Global 500 corporation.

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Get in Touch!

Call us at 800.798.0330
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Mon - Fri : 9 a.m. - 5 p.m.

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